Terms and Conditions


Jl. Perumnas, Jogja Regency D 10, 55283 Yogyakarta – Indonesia

1. Terms and Conditions

These terms and Conditions apply to all offers, sales and purchases by and from PT SYDECO

These terms and conditions of sales constitute a legal contract between PT SYDECO, the “Seller” or “PT SYDECO” and you, the “Customer”.

The Customer agrees to be bound by these terms and conditions when using this website and/or placing an order or pre-order from this website. PT SYDECO reserves the right to update or modify these terms and conditions at any time without prior notice. We therefore recommend the Customer to review these terms and conditions when using this website.

This contract, together with any documents incorporated herein by reference, constitutes the sole and entire agreement of the parties with respect to the Order and supersedes all prior or contemporaneous understandings, agreements, negotiations, representations and warranties, and communications, both written and oral, with respect to the subject matter of the Order, unless a separate overriding written contract has been entered into and signed by the parties.

PT SYDECO does not guarantee that the information provided on the website is complete, accurate or up to date. In the case of incorrect prices or available stock we will give the customer the opportunity to cancel the order. PT SYDECO reserves the right to change the content and information provided in the website at any time.

These terms and conditions of sale are available at any time on the internet website. These Terms and Conditions of Sale shall apply to all business transactions between the seller and the customer, with professional or non-professional buyers, willing to purchase the products offered for sale by the Seller on his Website.

The customer admits having read, at the time of the placing of order, the particular conditions of sale stated on the website, taken knowledge of them and understand them.

Accordingly, the act of placing any order for any PT SYDECO product implies full acceptance of the present Terms and Conditions.

These terms and conditions apply with the exception of all other particular conditions, especially for the sales in shop or to other means of distribution and commercialization networks.

All the products on this website are exclusively offered for sale in Indonesia if the price is in Indonesian Rupiah, in Europe if the price is in EURO and in US DOLLAR for the rest of the world.

2. Prices and Taxes

In Indonesia product price includes:

  • Indonesian Taxes
  • Transportation cost.

Outside Indonesia:

  • All product prices and fees are exclusive of any applicable taxes of any kind whatsoever, including, but not limited to, sales/use taxes, transaction privilege taxes, gross receipts taxes, and other charges such as duties, customs, tariffs, imposts, and government imposed surcharges now or hereafter imposed on the sale, import or export of the Products or Services (“Transaction Taxes”). Transaction Taxes, if any, shall be stated separately on SYDECO’s invoice. They will be supported exclusively by the buyer.
  • Transportation costs are not included in the price.
    The Seller reserves the right to modify products prices at any moment but the products will be invoiced at the price in force at the time the order is received.

An electronic invoice will be issued by the Seller. The invoice will be sent to the Customer by email at the order confirmation.

3. Orders
All products offers on the website apply within the limits of available stock.

To place an order on the website, the Customer must follow the following steps:

  • Select the product(s) and the quantity.
  • Identify him or herself by filling the form with his or her full name, e-mail address, billing address and phone number.
  • Enter the delivery address if different from the billing address.
  • Read and accept all the Terms and Conditions. By ticking the box « I have read and agreed to the terms and conditions. » and then clicking on the “Next step” button is evidence of the acceptance of the Customer.
  • Confirm and pay the order within conditions gather in article 4 of these Terms and Conditions.
  • The data recorded by the Seller constitutes the proof of all the orders processed on the website.

The sale will only be considered as definite once the Seller has sent the Buyer the confirmation of acceptance of his order by email.

4. Payment
The total price of the order is due on the day the order is made by the Customer, by secure payment, in accordance with the following conditions:

  • SSP (Secure System of Payment)
  • Bank transfer

The sale shall not be completed until full payment and receipt of the whole amount of the order.

Furthermore, the Seller reserves the right not to confirm the order in case of:

  • Incomplete or incorrect order;
  • One or more products ordered are unavailable.

5. Delivery
Place of Delivery

Products will be shipped to the delivery address previously provided by the Customer when placing the order.

Shipment will be at the expenses of the client if outside Indonesia, otherwise, in Indonesia, no charge will be supported by the client.

An estimated time of delivery is available on the description of each product marketed on the website.

Estimated Time

An estimated delivery date is given to the Customer before confirming the order and when the confirmation of the order is sent by email by the Seller. The delivery date is based on the delivery time as follows:

  • or all deliveries in Indonesia: 1 to 5 working days after shipping the order
  • For all deliveries out of Indonesia: 5 to 10 working days after shipping the order

The delivery date specified is only given as an estimate. A delay in the delivery can in no case be a source of penalty and can not in any case result in the cancellation of the Order.

If no delivery date is specified, PT SYDECO shall deliver in full within a reasonable time of receipt of the Order.

If ordered products could not be delivered at the estimated delivery date, for any reason other than force majeure, the sale might be cancelled by written request from the buyer.

The Customer must first submit a request by registered letter with an acknowledgement of receipt, in writing or other durable form to:

PT SYDECO, Jl Perumnas, Jogja Regency D 10, 55283 Yogyakarta – Indonesia

The sale is recognized as resolved when the Seller has received the Customer’s letter, unless the sale has already been carried out in the meantime.

If the sale is recognized as resolved, the Seller undertakes to refund the full amount of the order to the the Customer as soon as possible and no later than 14 days after the date of the order.

Terms of delivery

All the products on the website shall be shipped with:

  • Local delivery company if in Indonesia
  • DHL – FedEx – TNT following the choice of the client, if outside Indonesia

When receiving the order, the Customer shall check the state and conformity of the Products. The Customer has 2 days from the date of delivery to make claims or reservations regarding the non-compliance or conspicuous defect of the products delivered and send all evidence relevant to the matter.

Claims have to be made in writing and sent to the following email address: [email protected] .

After this delay, and under the above mentioned procedure, the products will be presumed to be conformed and exempt of any apparent malfunction and no complaint will be legitimately accepted by the Seller.

The Seller agrees to exchange, repair or refund any product damaged or not consistent with the delivered products whose conspicuous defects or non-compliance defects have been duly proved by the Buyer.

6. Warranty
PT SYDECO makes the following warranties regarding Product(s) and Service(s) furnished hereunder, which warranties shall survive any delivery, inspection, acceptance, or payment.

  1. Product(s) will not infringe any third party’s intellectual property rights;
  2. PT SYDECO has the necessary right, title, and interest to provide said Product(s) and Service(s) to Buyer, and the Product(s) will be free of liens and encumbrances; and
  3. All Products shall be new, of the grade and quality specified, free from defects in workmanship and material and conform to all descriptions, and specifications furnished or published by PT SYDECO.

If PT SYDECO breaches any of the foregoing warranties, or Product(s) are otherwise defective or non-conforming, after Buyer’s acceptance of Product(s), PT SYDECO shall promptly repair, replace, or refund the amount paid for such Product(s).

All warranties are excluded in case of bad use, negligence or lack of maintenance from the Buyer, as well as in case of abnormal wear and tear of the product, accident or force majeure. All warranties are excluded from any of the following external causes: lightning, shock, excessive pressure, presence of water and/or sand and/or dust, accident, ripple current, computer virus, of which no trace could have been detected in the control system, implanted voluntarily or by sheer negligence, oxidation, intrusion of a foreign body.

All warranties are excluded if the item has been opened.

In order to benefit from this guarantee the Buyer must inform the Seller in writing of the fault, within 15 days of discovering it, or risk loss of rights to the guarantee.

The Customer must submit a request by registered letter with an acknowledgement of receipt, in writing or other durable form to:

PT SYDECO, Jl Perumnas, Jogja Regency D 10, 55283 Yogyakarta – Indonesia, E-mail : [email protected]

7. Transfer of Risk
Ownership of the products will only pass to the Customer when the Seller will receive the full payment of all sums due in respect of the products with the conditions laid down in Article 3 of these Terms.

All Product(s) shall be prepared for shipment in a manner that it follows good commercial practice and is acceptable to common carriers for shipment.

The transfer of risk is made at the time Products are leaving PT SYDECO premises. At that moment, title and risk of loss or damages shall pass to Buyer.

8. Force Majeure
Neither party will be liable for any delay in performing, or for failing to perform, its obligations under these terms and Conditions due to causes beyond its reasonable control such as acts of God, fire, theft, war, riot or civil disturbances, terrorism, embargoes or acts of civil or military authorities.

If delivery of Product(s) or Services(s) is to be delayed by such contingencies, PT SYDECO shall immediately notify Buyer in writing and will make every effort to execute as soon as such contingencies have come to an end.

9. Intellectual Property
The intellectual property of Product(s) belongs to PT SYDECO. Under no circumstances does the sale of Product(s) transfer the intellectual property that SYDECO has on this product.

Through the contract that is formed between parties, SYDECO sells the material product but remains the owner of intellectual rights that SYDECO has on this product. SYDECO only confers a right to use the product under a license that the contract grants to the buyer.

10. Limitation of Liability
SYDECO’s obligation for all hardware matters is an obligation of result. In case of any problem, SYDECO has the choice between repairing and exchanging the hardware.

SYDECO’s obligation with regard to software is an obligation of means. In the event of a problem in the use of the software, SYDECO can be held liable for any loss only if the user provides irrefutable proof that the damage incurred is due exclusively to a serious and faulty breach of SYDECO.

Under no circumstances is SYDECO liable for any indirect, special, incidental, punitive or consequential damages, or damages for loss of profits, loss of goodwill, or loss of personnel salaries in connection with this Agreement.

SYDECO’s liability for direct damages shall be limited to the fees paid for a maximum of one year for the Product or Service giving rise to the claim under the applicable Purchase Order.

SYDECO is in no way responsible for damages that the product may cause if the product is misused or if the Box is open.

11. Confidential Information
All non-public, confidential or proprietary information of SYDECO, including, but not limited to, specifications, samples, patterns, designs, plans, drawings, documents, data, business operations, pricing, discounts or rebates, disclosed by SYDECO to Buyer, whether disclosed orally or disclosed or accessed in written, electronic, or other form or media, and whether or not marked, designated or otherwise identified as “confidential,” in connection with the Order is confidential, solely for the use of performing the contract entered or under discussion and may not be disclosed or copied unless authorized by SYDECO in writing. This Section shall not apply to information that is: (a) in the public domain; (b) rightfully and legally known to the Buyer at the time of disclosure; or (c) rightfully and legally obtained by the Buyer on a non-confidential basis from a third party.

12. Governing Law and Jurisdiction
All matters arising out of or relating to these Terms and Conditions shall be exclusively governed by and construed in accordance with the laws of Indonesia. Each party irrevocably and unconditionally submits to the exclusive jurisdiction of courts and the courts of appeal of Yogyakarta.

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